ITIL® 4 Strategist: Direct, Plan, and Improve

The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) course provides you with the essential skills and practical knowledge required to create a "learning and improving" IT organization with a strong and effective strategic direction. This module equips you with the tools to build a culture of continual improvement and manage the challenges of organizational change. You will explore how to use the ITIL Guiding Principles and the Continual Improvement model to streamline planning, reduce risk, and drive operational excellence across the entire ITIL Service Value System (SVS). The course moves beyond theoretical concepts to focus on the practical application of directing, planning, and improving, making it a universal module applicable to anyone involved in shaping and delivering IT-enabled products and services. Upon successful completion of this course, you will be ableto effectively direct and plan strategic initiatives that align with broader business goals. Key objectives include understanding the role of Governance, Risk, and Compliance (GRC) and learning how to integrate its principles into the service value system. You will master the use of key metrics, measurement techniques, and reporting to support data-driven decision-making and continual improvement. Furthermore, the course will guide you on how to direct, plan, and improve value streams and practices, ensuring that your organization can effectively manage organizational change and foster a culture that embraces agility, lean principles, and continuous progress at every level. This course is crucial for IT and business leaders, managers, and aspiring leaders at all levels who are responsible for shaping organizational direction or building a culture of continual improvement. It is ideal for IT Managers, Team Leads, Service and Product Owners, Business Relationship Managers, and Continual Improvement Managers. The course is also highly beneficial for any IT professional involved in managing change, implementing strategy, or leading improvement initiatives. As a universal module, DPI is a prerequisite for both the ITIL 4 Managing Professional (MP) and ITIL 4 Strategic Leader (SL) designations, making it a fundamental component for anyone seeking to advance their IT service management career and strategic capabilities.

Here are 6 key facts for the course 'ITIL® 4 Strategist: Direct, Plan, and Improve':

* This course provides the practical skills to create a 'learning and improving' IT organization with a strong strategic direction.

* It focuses on the influence and impact of Agile and Lean ways of working, and how they can be leveraged for improvement.

* Learners will master the ITIL Continual Improvement model and apply it to the entire ITIL Service Value System.

* The course establishes how to use governance, risk, and compliance (GRC) to direct planning and improvement activities effectively.

* It emphasizes the importance of measurement and reporting to validate the success of improvement initiatives.

* DPI is a universal module, making it a key component for both the ITIL Managing Professional (MP) and Strategic Leader (SL) designations.