ITIL® 4 Specialist: High Velocity IT

This course explores the ways in which digital organizations and digital operating models function in high-velocity environments, focusing on the rapid delivery of products and services to obtain maximum value. Participants will learn how to apply the principles and practices of the ITIL 4 framework to organizations that are embracing digital transformation and adopting methodologies such as Agile, Lean, and DevOps. The curriculum delves into the digital product lifecycle in the context of the ITIL Service Value System, enabling students to understand how to co-create resilient and valuable services at speed. This module is not just about going faster; it’s about integrating the stability and governance of ITIL with the agility and iterative nature of modern development to build a robust and responsive IT capability. Upon successful completion of this course, students will be able to understand and apply the key concepts, principles, and techniques associated with High-Velocity IT. Key objectives include understanding the five objectives of HVIT (Valuable Investments, Fast Development, Resilient Operations, Co-created Value, and Assured Conformance) and how they support business goals. Participants will learn to apply the ITIL Guiding Principles and specific practices like Continuous Integration/Continuous Delivery (CI/CD), infrastructure as code, and continuous testing within an HVIT context. Furthermore, the course emphasizes the crucial cultural and organizational shifts required, such as fostering psychological safety, promoting a culture of trust and collaboration, and managing complex, adaptive systems. The ITIL® 4 Specialist: High Velocity IT course is designed for IT managers and practitioners working within or towards high-velocity environments. It is ideal for individuals in roles such as Service Managers, DevOps Engineers, Product Owners, Agile Coaches, Software Developers, and IT Operations specialists who are involved in digital services or digital transformation projects. This course is a key component of the ITIL 4 Managing Professional (MP) designation. Therefore, it is aimed at professionals who have already passed the ITIL 4 Foundation examination and are seeking to advance their understanding of how to apply ITIL's framework to thrive in the modern, fast-paced world of digital service delivery.

Here are 6 key facts for the 'ITIL® 4 Specialist: High Velocity IT' course:

* Learn to integrate ITIL principles with Agile, Lean, and DevOps practices to accelerate the delivery of digital products and services.

* Understand how modern service management enables rapid digital transformation and supports organizations competing in fast-paced environments.

* Master key techniques for ensuring operational resilience and security without slowing down development and deployment cycles.

* Explore the cultural models and ethics required to foster a high-trust, innovative environment that thrives on speed and collaboration.

* Discover how to leverage technologies like cloud computing, automation, and CI/CD pipelines to build and operate services at scale.

* Focuses on the continuous co-creation of value with customers, ensuring that services are always fit for purpose and meet user needs.